Delivery to Other EU Countries
My shop can currently ship orders directly only to addresses in Germany and Austria. If you live in another EU country, you can still place an order by using a parcel-forwarding service.
A parcel-forwarding service gives you a personal delivery address in Germany. I send your order to that German address. The forwarding company receives the parcel for you and then sends it onwards to your address in your country.
- Register with a parcel-forwarding service.
- The service gives you a personal German delivery address.
- Use this address when checking out in my shop.
- The service receives your parcel in Germany.
- Select and pay for onward delivery to your actual address.
Parcel-forwarding services you can use
The following independent providers offer German delivery addresses and forward parcels to other countries. Please compare their current prices, shipping options and conditions before ordering.
Mailboxde
After registration, Mailboxde gives you a German address with a personal customer number. Once your parcel has arrived, you can select and pay for onward shipping through your customer account.
ShipGerman
ShipGerman provides a free German delivery address. When your parcel arrives, you are notified and can select a forwarding method through your customer account.
forward2me
forward2me operates a German warehouse and gives you a personal forwarding address. Once the parcel has arrived, you can choose an available courier and arrange onward delivery.
Entering the German address at checkout
After registering, the provider will show your complete German delivery address in your customer account. Copy it exactly as the provider displays it.
The address will normally include:
- your first and last name,
- the forwarding company’s name or a “c/o” reference,
- your personal customer, suite or mailbox number,
- the German street and building number,
- the German postcode and town or city.
Important: Do not leave out your personal customer or mailbox number. Without it, the forwarding company may be unable to assign the parcel to your account.
If the address includes a company name, enter it in the Company field. Depending on the provider’s instructions, information such as your customer number may belong in the name field, the company field or the second address line.
Always follow the exact spelling and address format supplied by the forwarding company for online orders.
After placing your order
- I ship your order as usual to the German delivery address entered at checkout.
- When the parcel reaches the forwarding company, you will normally receive an email or a notification in your customer account.
- You then enter your actual delivery address and choose an available shipping method.
- You pay the forwarding costs directly to the provider.
- The provider sends the parcel onwards to you.
Please note
- Parcel forwarding is a separate service agreement between you and the provider you select.
- The cost of forwarding is not included in the shipping charge paid in my shop.
- The price and delivery time depend on factors such as the destination, parcel weight, parcel dimensions and selected courier.
- Where possible, use the provider’s shipping calculator before placing your order.
- Check the provider’s parcel-size, weight and product restrictions.
- Keep the order and tracking information for both stages of the delivery.
Returns
If you need to return an order, please contact me first and follow my usual returns instructions. You should also ask your forwarding provider how a return shipment from your address can be arranged.
Charges and services provided by the forwarding company are separate from your purchase in my shop and are paid directly to that company.
Important information
The parcel-forwarding services listed above are independent third-party companies. I am not affiliated with them and receive no commission for mentioning them. Before using a service, please check its current prices, terms, available destination countries and shipping restrictions directly with the provider.